Case_07
Simon, a major electronics manufacturer, needed to enhance post-sales service. We developed an AI assistant used across more than 20,000 product manuals, enabling:
Smart Search Navigation: Quickly find answers for product setup, troubleshooting, or support
AI-Powered Help Desk: Instant, context-aware support across all digital touchpoints
Full System Integration: Connected to Salesforce and Pimberly for seamless customer operations
The solution increased self-service rates and drastically improved the customer experience.